Returns & Exchanges

At JB Hi-Fi, we want you to be completely satisfied with your purchase, offering flexible returns for faulty goods and change-of-mind items under our Voluntary Consumer Warranty. All returns are subject to the Australian Consumer Law to ensure you receive a repair, replacement, or refund where applicable.

1

Check Eligibility

Ensure your item is in its original packaging with all accessories included, and verify if the return is due to a technical fault or a change of mind within 30 days.

2

Gather Proof of Purchase

Locate your tax invoice, store receipt, or online order confirmation email as valid proof of purchase is required for all refund and exchange transactions.

3

Choose Return Method

Visit any JB Hi-Fi store nationwide for an immediate assessment, or contact our online support team to arrange a return authorization for items purchased through our website.

4

Receive Resolution

Once your return is processed and verified, we will issue a refund to your original payment method, provide an exchange, or arrange for a professional repair.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing